top of page

Shipping Policy

​

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.​​

​

 

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

​

In-Store Pickup

​

In-store pickup is available for all purchases. Pickups are available daily from 10:00 to 21:00 at our MBK Center branch.

​

  • Orders must be placed at least 2 days in advance.

  • You will receive an email confirmation when your order is ready for pickup.

  • Please bring your order confirmation email and a valid ID for verification.

​

 

Free Shipping

​

We offer free standard shipping on orders shipping within Thailand.

​

 

ADDITIONAL SHIPPING INFORMATION

​

  • If you select a shipping option, we will follow up after you have placed the order with additional shipping details.

  • All delivery times and dates provided are estimates only and are given in good faith.

  • For EU and UK consumers: This does not affect your statutory rights. Unless noted otherwise, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the order is accepted. For more details, please refer to our Terms.

  • Once you place an order, you will receive an order acknowledgment email with your order number and details.

  • A tracking number will be sent to you after your items have shipped. Please allow 24-48 hours for the website to reflect the updated order status.

  • Please note that delivery time may vary based on the postal code and customs clearance procedure.

 

 

DO YOU DELIVER INTERNATIONALLY?

​

Yes, we offer worldwide shipping. However, free standard shipping does not apply to international orders.

​

Please note the following important details for international deliveries:

​

  • Some countries have specific shipping rules and restrictions that may affect delivery.

  • You may be responsible for additional taxes, duties, or import fees beyond our control. It is your responsibility to comply with local customs laws and cover any applicable charges.

  • In certain destinations, the shipping agent may require identity verification before releasing your package. This could include signing documents or providing a copy of your ID once the package reaches your country.

  • If you are not comfortable providing these documents, please let us know before we ship your order.

​

To ensure smooth delivery, we recommend providing an alternative contact method, such as WhatsApp or Facebook Messenger, in case email communication is not sufficient.

​

​

⚠️ IMPORTANT NOTICE ⚠️

​

  • If your package arrives in the destination country and we are unable to contact you via email or any alternative contact methods you provided, it may be held at customs without clearance.

  • If the package cannot be cleared and must be returned, the return shipping cost will apply.​

  • In this case, we will process a refund after deducting the total shipping fees (both outbound and return shipping).

​

Please ensure you are available for contact to avoid any issues with customs clearance.

​

If you have any questions, feel free to reach out before placing your order. We appreciate your understanding.


 

TERMS & CONDITIONS
 

  • I understand that any applicable import taxes, duties, and customs clearance fees are my responsibility and must be paid in accordance with my country’s regulations.

  • I confirm that the shipping address provided is accurate, and I accept full responsibility for any delivery issues resulting from incorrect or incomplete details.

  • I acknowledge that customs processing times may vary, and the company is not liable for any resulting delays.

  • I authorize the shipping carrier or customs authorities to contact me if additional information or action is required for delivery clearance.

​

 

WHAT HAPPENS IF MY ORDER IS DELAYED?

​

If delivery is delayed for any reason, we will notify you as soon as possible and provide an updated estimated delivery date.​

​

For EU and UK consumers: This does not affect your statutory rights. For more details, refer to our Terms.

​

 

QUESTIONS ABOUT RETURNS?

​

If you have any questions about returns, please review our Return Policy

​

 

HOW CAN I CONTACT YOU ABOUT MY ORDER?

​

For any order-related support, please use our website’s support chat for the fastest and most efficient assistance. Or use additional contact methods down below 

​

Email: punkberrysale@gmail.com
Phone: +66 91-795-4956
Facebook Messenger: Punk Berry

bottom of page